(Sr.) Renewal Manager
Description
We are eager to welcome you to the role of Enterprise Renewals Manager at Meltwater! We're actively seeking talented professionals to join our dynamic team in Dubai and make meaningful contributions to the ongoing success and satisfaction of our valued clients. In this role, you'll play a vital part in our organization, with your primary focus being to secure on-time renewal revenue for extended periods, guaranteeing the smooth continuation of our partnerships with clients.
Collaborating closely with our extended customer success and account teams, you'll work to maximize the value provided to customers. This entails building strong relationships and leveraging Meltwater's resources, including contract best practices, support services, new release information, and events, all aimed at ensuring customer success with the Meltwater software.
Meltwater isn't just about work; it's a pathway to personal and professional evolution. Here, you'll immerse yourself in an ecosystem that cultivates your skills, promotes mentorship, and advocates for inclusive leadership. Engage with an experienced renewals team and accomplished leaders who stand ready to support you at every turn.
What You'll Do:
- Lead efforts to ensure on-time renewal revenue, collaborating closely with extended account teams to optimize customer value.
- Proactively cultivate relationships with customers, ensuring their awareness and effective utilization of Meltwater's resources for success.
- Take ownership of managing the transactional aspects of the renewal process and streamline renewal transactions efficiently.
- Identify upcoming renewals and maintain accurate account data tracking within the CRM system.
- Develop quotes, manage administrative tasks, and oversee the execution of renewal contracts.
- Identify, negotiate, and secure upgrades of legacy renewal agreements in alignment with the new Teneo Pricebook.
- Clearly communicate renewal options to customers and promptly notify Account Managers and Customer Success Engineers of completed or 'at-risk' renewals.
What You'll Bring:
- A Bachelor's degree or higher is preferred for this role.
- 3 years of demonstrated experience in renewals, customer success roles or account management, ideally within the software or SaaS industry with Enterprise Clients.
- Exceptional organizational skills, emphasising data accuracy and meticulous attention to detail.
- Customer-centric mindset, adept at engaging with customers and effectively addressing their concerns.
- A proactive approach to identifying and flagging upcoming renewals and potential issues before they arise.
- Strong communication skills to articulate renewal options clearly and collaborate effectively with Account Managers.
- Ability to handle customer inquiries, concerns, and pushback with professionalism and tact.
- Proficiency with CRM systems, ensuring the maintenance of accurate and up-to-date information.
- Excellent written and verbal communication skills in Arabic and English.
- Openness to embrace our hybrid work schedule, requiring presence in the office one day per month.
- The ability to legally work in the country of hire is required for this position.
What We Offer:
- Enjoy flexible paid time off for enhanced work-life balance
- Experience peace of mind with hassle-free enrollment into Daman Insurance and the Bayzat Health App, ensuring instant access to comprehensive healthcare benefits.
- Complimentary CalmApp subscription for you and your loved ones because mental wellness matters.
- Energetic work environment with a hybrid work style, providing the balance you need
- Benefit from our family leave program, which grows with your tenure at Meltwater.
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Where You'll Work: Al Shatha Tower, Dubai Media City
Our Story
At Meltwater, we believe that when you have the right people in the right environment, great things happen.
Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.
Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.
We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.
We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.
We are Meltwater. Inspired by innovation, powered by people.
Equal Employment Opportunity Statement
Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.
All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.
Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.
We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes, and supporting interview activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.